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Gmail and Google Workspace

Who this page is for: practices whose email lives at mail.google.com or on their own domain via Google Workspace.

Available on Practice and Enterprise after activationread-only OAuth is built; the forwarding-address fallback is planned and no production address is issued today

A Google Workspace administrator prepares read-only OAuth with Refera.

Status today

Section titled “Status today”

Choosing Gmail during signup records a preference only. It does not create a forwarding address, authorise OAuth or activate mailbox capture. Refera first provides the OAuth setup details, the practice completes that path, and the server verifies a sealed patient-free test arrival through that exact connector. Patient-data capture remains off until the separate activation controls clear.

Available path - read-only OAuth (Workspace)

Section titled “Available path - read-only OAuth (Workspace)”

After approved setup, Refera reads through the Gmail API with the gmail.readonly scope only

  • by scope, the connection cannot mark, label, delete or send. This is the strongest guarantee that the mailbox stays untouched, and it is a one-time authorisation signed in as referrals@.

Planned path - forwarding referral mail

Section titled “Planned path - forwarding referral mail”

Refera is building a no-admin fallback for practices that prefer one mailbox rule. It will issue an opaque, per-practice address and forward referral mail only, while Gmail keeps its original. No production address is issued today. The path will remain unavailable until Sydney ingress, raw-message retention, tenant routing, patient-free connection testing, rotation, revocation and no-silent-drop alarms are all deployed and verified. Never invent an address or create a speculative rule.

Forwarding will not be end-to-end encrypted: delivery to Refera will require TLS, and the received copy will be encrypted in private Australian AWS storage. The arrangement must be named in the practice privacy collection notice and covered by its data processing agreement.

Section titled “Related”

Refera tracks referral admin only. It does not triage patients.

Examples are fictional and contain no patient information. Practice staff approve every external action. Refera never auto-sends or independently contacts patients.

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