The referrer loop

Who this page is for: a practice that wants referring GPs to know their referrals landed - reliably, without adding front-desk work.

The enterprise systems built for hospitals lead with secure messaging and auto-acknowledgements. Refera brings that to a private practice’s front door - draft-first, and only ever back to the referring practice. It is the difference between a referral that vanishes into a queue and one the GP knows landed.

Acknowledge receipt

The moment a referral lands, Refera drafts an acknowledgement to the referring practice - ready for staff to approve and send from the practice’s own mailbox or secure messaging. The GP knows it arrived.

Chase what is missing

When a Medicare number or a date of birth is missing, Refera drafts the request back to the referring practice, not through the separate patient appointment-availability workflow, so the gap is closed before the appointment, not at the front desk.

Administrative status, sealed

Received, acknowledged, filed - each step is a sealed event in the chain of custody. It is administrative status, never a clinical update, and it goes to the referrer, never the patient.

Why this compounds

Refera is designed so a referring GP can, over time, come to rely on a prompt, clean acknowledgement from a practice that runs it - the kind of reliability that keeps referrals coming. Two-way messaging with the referring practice only: draft-first, human-approved, and Refera never auto-sends or independently contacts a patient.