Verbatim urgency

Who this page is for: anyone asking “but how do I know which referral is urgent?” - the answer is deliberate, and it is the referrer’s.

The inbox is a strict arrival-order queue. It never re-sorts, and Refera never ranks it. Where a referrer stated urgency, Refera shows exactly that - quoted and attributed:

referrer wrote: “please see within two weeks”

Why the queue never re-sorts

Any re-ordering of a referral queue by software is a judgement about which patient matters more. Refera refuses to make that judgement - it performs no clinical triage, so the queue order is the one fact no algorithm touched: the order things arrived. A practice can apply its own judgement on top; the software never applies one underneath.

Quoted and attributed, or absent

The urgency chip exists only when the referrer wrote something about timing or urgency, and it is always their words in quotation marks with attribution. There is no Refera-computed urgency value anywhere in the product - the extraction schema has no field a clinical judgement could occupy.

Attachments are noted, not interpreted

Refera records that attachments exist and how many - has attachments, 2 - and keeps the attachment metadata intact. It never summarises or characterises what is inside a clinical document. A real-data tenant cannot activate until original-document retention, retrieval, restore and export are separately proved.

Where the admin reading stops

Surface extracts administrative fields: who referred, from which practice, for whom, on which channel, with what stated words. The connected console shows extracted fields beside the verbatim source excerpt and attachment metadata. When extraction is not confident, the item is held for review, never guessed at.