Glossary

Who this page is for: anyone who hit a term in these docs or in a HealthLink email and wants it in one plain sentence.

Arrival order - the one queue order no algorithm touched: the order referrals reached the door. Refera’s inbox never re-sorts. See Verbatim urgency.

Chain of custody - the hash-chained, tamper-evident record of every event at the front door, from arrival to filing. See Chain of custody.

DPA (data processing agreement) - the Australian contract naming what a service provider may do with the practice’s data, its sub-processors and its obligations. The Australian instrument - a “BAA” is a US concept that does not exist here.

Draft-first - the rule that Refera prepares and a named person approves; nothing sends on its own. See Draft-first.

EDI (in the HealthLink sense) - the practice’s electronic delivery address on the HealthLink network, like a postal address for secure messages. Registration is practice-level.

HL7 v2 REF - the standard message format a referral travels in on Australian secure messaging rails, HealthLink and Medical-Objects alike. Refera’s adapter parses it.

Medical-Objects - the second Australian secure messaging rail, strongest in Queensland. Refera’s named next rail after HealthLink - not yet connected. See Medical-Objects.

Needs review - the queue state for anything capture could not confidently parse. Held visibly for a person; never dropped, never guessed at.

Negative space - the concept of practices in a catchment that never referred. It cannot be inferred from tenant arrivals alone; Refera’s corresponding view remains a design exploration outside the connected product. See Growth intelligence.

Ready-to-enter card - the field-by-field layout of an extracted referral, matched to EMR data entry with one-click copy, source excerpt and attachment metadata alongside. Refera’s alternative to write-back. Object-Locked source-archive storage is deployed; complete source retrieval and export remain unavailable until the lifecycle is proven end to end.

Shadow mode - how Refera starts: it runs beside the current process so it can be compared, without changing anything staff do. See Going live, week one.

Store-and-collect - delivery that waits in a mailbox until the recipient’s software collects it (how HealthLink works), as opposed to a live connection that can miss. See Continuity and the queue.

UNKNOWN - the closure ledger’s honest third answer: the records do not prove closure either way, so a person looks. See The closure ledger.

Verbatim urgency - urgency shown only as the referrer’s own words, quoted and attributed; never computed. The rule exists because Refera performs no clinical triage.