Pricing

Who this page is for: the practice owner or manager deciding what Refera costs and exactly when a charge can begin.

Available on all planseach tier is a flat monthly fee, never a percentage of billings

Practice admins can view the current plan and open plan-change or cancellation controls in Settings - rights and timing follow the accepted terms. See Manage your subscription.

The short answer

• Practice: A$139 per month ex GST for one practice and every staff account.
• Enterprise: A$417 per month ex GST for several sites and mailboxes.
• Before either plan: the first 50 referrals are free for the practice. No card is required and the allowance cannot start an automatic charge.

Yearly billing is available on every tier and costs the equivalent of ten monthly payments.

Your first 50 referrals are free

Every new practice gets its first 50 referrals free. This is a one-time practice allowance, not a time-limited trial or a monthly reset. It lets the team use the full product before an Owner or Admin explicitly starts a paid plan.

At the cap, new referrals pause unless the practice activates a subscription. Existing records remain available to read, work and export. No payment method is collected during setup and the allowance cannot create a subscription or charge.

One price for your whole practice - every user included, no per-seat charges. Practice is the single plan for a GP, specialist, allied health, psychology or multidisciplinary practice; Enterprise adds several sites and inboxes in one Refera account.

The tiers

Tier	Price	What it is
Practice	A$139	One practice and every staff member: one oldest-first referral list, reply drafts for staff to check, a dated history and practice-level reporting. Email and fax-to-email need their setup checks. Secure upload and Medical-Objects are not available; HealthLink needs separate partner setup.
Enterprise	A$417	Several sites and inboxes in one Refera account, with priority support. Customer integration API access and group-wide relationship and geographic reporting are not available yet. Request API access.

How paid activation works

No payment method is collected during account setup. Neither account setup nor using the first 50 free referrals starts an automatic charge. After the practice has seen the product work, an authenticated Owner or Admin opens Settings → Billing, reviews the selected plan and chooses monthly or yearly billing.

Choose Start your subscription to open hosted Stripe Checkout. You can pay by card or Australian bank debit, with GST shown separately. Stripe handles the payment details; Refera stores no card details.

Accounts teams can still use Request an invoice. An Owner or Admin enters a business billing email and, optionally, a purchase-order or accounts reference. Refera saves one request for its team to review. It does not create a Stripe invoice, charge the practice, start a subscription or turn paid service on. The form refuses patient or payment-card data. If Refera could not notify the team, the same request can be retried without creating a duplicate; an open request can also be cancelled. New referrals resume only after payment and the paid plan are both confirmed.

The connected Billing screen states the request reference and current administrative state without presenting the request itself as an invoice or receipt.

What is not sold today

Refera Intelligence is a future concept, not an included allowance or purchasable add-on. Refera will publish its availability and price only after the feature and its patient-data controls are production-ready. Read the current status.

The three lines that go with every tier

• No setup charge and no payment method at sign-up.
• A flat monthly fee - never a percentage of your billings.
• Data portability: download the practice record and available history at no export charge. Cancellation and closure follow the accepted terms and authenticated process. Object-Locked source-archive storage is deployed in AWS Sydney. Complete source retention, retrieval and export remain unavailable until the lifecycle is proven end to end. See Exports and leaving.

What the practice retains and builds

The practice keeps three useful records as staff record the work:

• A clear history that grows. Refera keeps who did what and when. Later changes stay visible.
• A useful practice baseline. Arrival volumes, source mix, closure timing and top identified referrers become more useful with every verified month. Relationship gaps and geography are not yet available.
• Download your records. Practice data exports at no charge while the account is open; operator-assisted closure includes a requested export under the accepted terms. Real-data activation stays blocked until the separate source-document lifecycle is proven.

Related

• Request practice access - pick a tier and begin early-access setup.
• Manage your subscription - view the plan and open the governed change or cancellation controls.
• FAQ - the other first questions.