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Support

Who this page is for: practice staff who need product or setup help without putting patient information into an email or public call.

Need a person?

Section titled “Need a person?”

Use [email protected] or the contact form. A Refera team member reads those requests.

How to reach us

Section titled “How to reach us”
  • Email or contact form: the human support path for a practice enquiry.
  • AI-assisted practice line: when the signed public number is available, the footer and Refera contact page display it for product, setup and pricing questions. If no number is displayed, use browser voice, email or the contact form.
  • Licensed practices receive the escalation route and response expectations recorded during activation.

The public phone line is for practice enquiries. Keep patient and referral details in the authenticated workspace support path.

What to include

Section titled “What to include”

For a queue issue, send the Refera reference, arrival time, channel and a short description of what happened. Do not email patient details or attach a referral. Support uses the authenticated product path when it needs to inspect the record with you.

Section titled “Related”
  • Start now - self-serve onboarding, the structured way to start.
  • Capability status - what is available now and what is not yet available.

Refera tracks referral admin only. It does not triage patients.

Examples are fictional and contain no patient information. Practice staff approve every external action. Refera never auto-sends or independently contacts patients.

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[email protected]AI-assisted product and setup support. For a person, use the contact form or email.