Support
Who this page is for: practice staff who need product or setup help without putting patient information into an email or public call.
Need a person?
Section titled “Need a person?”Use [email protected] or the contact form. A Refera team member reads those requests.
How to reach us
Section titled “How to reach us”- Email or contact form: the human support path for a practice enquiry.
- Practice line: when the signed public number is available, it uses an AI assistant. The footer and Refera contact page display it for product, setup and pricing questions. If no number is displayed, use browser voice, email or the contact form.
- Licensed practices receive the escalation route and response expectations recorded during activation.
The public phone line is for practice enquiries. Keep patient and referral details in the authenticated workspace support path.
What to include
Section titled “What to include”For a queue issue, send the Refera reference, arrival time, channel and a short description of what happened. Do not email patient details or attach a referral. Support uses the authenticated product path when it needs to inspect the record with you.
Related
Section titled “Related”- Request practice access - early-access onboarding, the structured way to start.
- Capability status - what is available now and what is not yet available.
Administrative process-state only - Refera performs no clinical triage.
Examples are fictional and contain no patient information. Practice staff approve every external action. Refera never auto-sends or independently contacts patients.
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[email protected]Product and setup support. The line uses an AI assistant; for a person, use the contact form or email.